Refund Policy

Last updated: February 2026

1. Overview

At Nufco Wholesale, we are committed to providing quality products and excellent customer service. This refund policy outlines the terms and conditions for returns and refunds on wholesale orders.

2. Eligibility for Refunds

To be eligible for a refund, the following conditions must be met:

Products must be returned within 14 days of delivery
Items must be in original, unopened packaging
Products must be in resalable condition
Proof of purchase must be provided

3. Non-Refundable Items

The following items are not eligible for refunds:

Perishable goods
Customised or personalised products
Clearance or sale items (unless faulty)
Items damaged due to customer handling

4. Damaged or Faulty Goods

If you receive damaged or faulty goods, please contact us within 48 hours of delivery with photographic evidence. We will arrange a replacement or full refund including return shipping costs.

5. Return Process

To initiate a return:

Contact our customer service team with your order number
Receive a Return Merchandise Authorisation (RMA) number
Package items securely with the RMA number visible
Ship to the address provided (return shipping at customer's expense)

6. Refund Processing

Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. Approved refunds will be processed within 5-10 business days to the original payment method.